Competitive Intelligence for Paid Search Advertising with Matt Van Wagner at #SES New York | #SESNY #ppc #sem #smb

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dataHow can you use competitive intelligence in the world of Paid Search Advertising?  Study your competitors.  Find out what they are doing now, what they are likely to do, and when they will likely do it.  Understand your competitors by knowing their weaknesses and knowing their strengths.  And finally, eat their lunch before they eat yours!

What are some things you can do?  You can learn from their ads.  Take note of the following:

Current Status

How many ads are they running?

How many different messages/offers?

Are they using best practices?

Testing & Ad rotation

Are they testing ads now?

How often do they present new ads?

Responsiveness

Do they react to bid changes? New ads?

How quickly?

You can also derive insights from their websites.  Look at their Destination URLs and landing pages.  Note the following:

  • How many different urls are they using?
  • Are they testing landing page variations/offers?
  • How frequently do they update LPs?
  • How many types of conversions do they offer?
  • Seasonal pages?
  • Do they have properly constructed pages?

Use competitive data tools such as FREE adCenter Desktop or paid tools to analyze the data.

What kind of Forensic Behavior can you use to sniff out the competition?  Call out bad behavior by looking for:

  • Ad double serving
  • Illegal trademark use in ads
  • Not playing by the rules
  • Quality score sniffing
  • Duplicating your content

Other free research methods to “catch” your competitor in the act are:

  • Search your competitors urls and terms
  • Read press releases
  • Corporate SEC info
  • PACER – public access records – you can find inappropriate corporate relationships with your competitors!

Most of all, be sensible and stay good.  Don’t obsess and use the information wisely.

More to come from SES New York… stay tuned here to the adCenter Blog and be sure to follow us on Twitter: @adCenter.

March 21st 2012 adcenter, advertisers, Keywords

PR in the Social Age #PR #Social #Freshbusiness

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By Louise Findlay-Wilson

Louise is just one of many expert speakers at The Fresh Business Thinking Online Business Makeover, where she will be giving a mass of practical ways in which PR & Online can be combined to build businesses. Ahead of the event we share some of her insights with you. It’s not too late to book your half-price ticket with discount code MICROSOFTGUEST.

Thanks to the online revolution PR specialists these days have to be an expert in a wide area of topics. Nowadays you can expect a PR to help you to:

  • Improve your search engine optimisation
  • Bring relevant traffic directly to your site
  • Help you engage and convert the traffic into business
  • Build your database
  • Keep you up-to-date with, and even ahead of issues as they break
  • Make your business more interesting than even you think it is
  • Help you win awards
  • Make your business look more credible, bigger, smarter, market leading
  • Attract buyers to your business
  • Help you attract your commercial partners
  • Inspire your staff
  • Utterly distract your competitors

That’s not to say that before the web PR was some kind of massive underachiever; PR has always been a powerful (for my money the most powerful) marketing tool. After all, having that magazine, newspaper, TV or radio programme give your brand or business third party endorsement is incredibly valuable. It has always been PR’s trump card.

However, the online revolution has stacked the cards even more in PR’s favour. In the right hands, PR can now do so much more than secure media exposure. Indeed it can do all of the things listed and importantly, thanks to the web, the contribution made by PR is more measurable than ever before. This means PR can at last stand up and be counted against more measurable marketing tools like direct mail and advertising. This measurability is reassuring for doubters – but for PR stalwarts like me it offers something much more important, it means that PR campaigns on a moment-by-moment basis can be refined and improved.

digitalage

Sadly, most companies who have some kind of PR in place typically don’t have it in the right hands. Most PR people (and I’m afraid I include agencies in here) don’t even begin to understand issues like search engine optimisation. They wouldn’t know a key word if it slapped them in the face and certainly haven’t made a meaningful connection between the words and links they put in their news material and website traffic – well not enough of a connection for it to actually influence what they do. They don’t know their way round search analytics, they don’t ‘do’ data capture, they’re unsure about how to leverage blogs and don’t assume it’s important to remedy this. They don’t see LinkedIn as a PR tool and may tweet but are not tweeting with a firm end game in mind.

This is a tragedy of epic proportions. Online & PR is an incredible combination. When these two fantastic worlds intelligently combine, commercial magic is created.

Ok I know I sound like a fantasist…but trust me, it’s all true!!!

Three PR tips:

  1. Get to know what your business’ key words are…and then apply them to your PR activity
  2. PR generates masses of content – make sure you use it to the max
  3. PR drives traffic to your site – make sure when that what people see on your site it fits with the news you’re putting out.

Louise has two businesses to help get your PR motoring: For more training and tools so you can do your own PR visit www.prpro.co.uk if you’re looking for a PR Agency have a look at www.EnergyPR.co.uk

Previous Fresh Business Thinking Blog Posts:

As always, if you have any questions or comments, let us know! Feel free to leave a comment below, post in our forums, ping us on Twitter, write on our Facebook wall or start a conversation in our new LinkedIn group.

March 9th 2012 advertisers, Keywords, SEO, Social Media

Stay Current on Your Microsoft Advertising adCenter Knowledge and Get Accredited for Free | #smb #smallbusiness #smallbiz #ppc #sem #training

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If you’ve been following along here at the adCenter Blog, by now you’ve probably noticed that we typically make at least one announcement about new or updated features each month.  As I’m usually working on the content to deliver that news to you as it becomes available, you’d think I’d have a pretty firm grasp on what’s new in adCenter.  While I do in a general, overview sense, that grasp is probably more tenuous than you might suspect.  Once that month’s announcement is out the door, I’m already working on scheduling and writing the next one – as a Community/Social Media Manager, my focus is more on writing posts and managing social channels than on diving deep on adCenter functionality. 

As a small business owner, I’d imagine you’re in a similar situation… you’ve got a lot on your plate and a list of priorities a mile long; you manage where you spend your time accordingly.   While you might absorb the basics of what’s going on with new features in adCenter as they’re released (much like yours truly), there’s a good chance you’ve told yourself that you’ll learn more about new feature X, Y or Z when you have the time to dedicate to it. 

For when you do find the time, there’s a great resource to get you up to speed as quickly as possible: The Microsoft Advertising Accredited Professional Program training videos for the US and the UK (clicking on the screen shot below will bring you to the US version).

clip_image001

Updated quarterly, these 32 free training videos are organized in these 7 categories to make it easy for you to find the information you need.  Whether you’re brushing up on your knowledge of adCenter Editorial Guidelines, ad optimization best practices or making the most out of each month’s budget, there’s a training video there to help.

If you’re interested in being listed in our directory of PPC experts by becoming a Microsoft Advertising Accredited Professional, there’s a limited time offer to take the exam for free if you do so now through June 30th, 2012. Just enter this code during the sign up process to: G1DE2MAWZV

Questions? Comments?  Leave them below or ping us on Twitter: @adCenter.

March 9th 2012 adcenter, advertisers, Keywords, video

Campaign to Fame: Getting Started with Microsoft Advertising adCenter | #bingppctip #bingppctip_JAFIB #smb #ppc #sem

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Editor’s Note : Not familiar with the Campaign to Fame? Check out the announcement post for details on how you can enter to win! Like many small business owners, I didn’t think about online advertising when I launched the JAFIB Wear web site . My top priorities were more focused on getting the designs done, and then showing them to people so I could gather enough feedback to know which ones should go on my first t-shirts. My advertising consisted solely of my mini cards and stickers that I…(read more)

March 8th 2012 adcenter, advertisers, Keywords

Frequently Asked Questions and Best Practices for Microsoft Advertising adCenter Quality Score at #SMX #12D

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It’s been almost a year since adCenter Advertisers Quality Score was first launched, I would like to help you better utilize adCenter Quality Score by going through these most frequentlly asked questions: “I haven’t changed anything. Why has my Quality Score changed?” Answer : adCenter Quality Score is an indicator of your KW performance during the auction and at the marketplace, so while you are sitting still, your competitors keep optimizing their campaigns and become more…(read more)

February 29th 2012 adcenter, advertisers, Keywords

Spring Cleaning: Improve Performance in Your Microsoft Advertising adCenter Campaigns

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Spring will soon be in the air and with longer days and warmer temperatures come a few tasks such as cleaning your house and maintaining your yard after winter’s storms. If your search account needs a little house-cleaning too, you should add this to your to-do list as well. Honestly, just checking on the basics can greatly improve your campaign performance and actually it takes less time than you may think. The Basics: On the campaigns tab all campaigns should have an “active”…(read more)

February 28th 2012 adcenter, advertisers, Keywords

The Two Things Every #PPC Beginner Should Know How to Do #SMB #smallbiz

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If you’re a small business owner new to the world of online advertising, you may be a bit overwhelmed by all the of the options and features that are available to you. How can all of this help you sell your product or service? I won’t try to give you a full seminar on online advertising in this post. Instead, I’m going to give you two quick suggestions: finding more keywords and experimenting. Finding more keywords What queries do people use to find stuff on Bing? How can you get…(read more)

January 25th 2012 adcenter, advertisers, Keywords

There’s Power in Selling a Flower: Optimize your adCenter Account for Valentine’s Day #ppc #sem #smb

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In 496 AD, Pope Gelasius established Valentine’s Day, named after one or more Christian martyrs. No romantic elements are known in the original early medieval biographies of either of these martyrs, but  Saint Valentine became first associated with romantic love in the circle of Geoffrey Chaucer in the High Middle Ages, when the tradition of courtly love flourished.

For this was on seynt Volantynys day
Whan euery bryd comyth there to chese his make.

(“For this was Saint Valentine’s Day, when every bird cometh there to choose his mate.”) (1)

It’s still a long way from Chaucer’s mating birds to today’s international love-fest, but as a search marketer, you probably care less about historical facts and more about getting most out of your campaigns.

Valentine’s Day falls on a Tuesday this year. After two previous years of decline and stagnation, the National Retail Federation (NRF) reported a significant growth in Valentine’s Day spending in 2011. Spending was pegged to hit $15.7 billion last year, a trend that’s expected to continue. (2)

image

 

Traditional gifts in 2012 will include jewelry, clothing, and romantic dinners along with candy and greeting cards. But in the world of search, it’s all about the flowers, which are by far the most popular search queries for online shoppers. (3) To help boost your Valentine campaign, we analyzed data from last year and compiled these optimization tips.

In 2011, flower-related keywords saw a significant increase in impressions and clicks in the week before Valentine’s Day with clicks spiking on February 14th again. (3)

image

While the market for flower terms definitely heats up in February, the cost per click (CPC) for keywords remained fairly stable. Click-through rates (CTR), however, increased in the last days, peaking on Valentine’s Day above 8%. (4) To capitalize on this trend, offer a same-day delivery option and include those words in your ad copy.

image

Creating specific campaigns for Valentine’s Day has proven beneficial in previous years. In the first two weeks of February 2011, keyword combinations with “Valentine” in it (for example “Valentine Flowers”) had a CTR of 13.65%, while all other flower-related keywords came in at 3.49%. CPCs for Valentine keywords also stayed slightly lower than for all other keywords. (4) You can download a comprehensive Valentine’s keyword list and select the terms that apply to your business.

image

But having the right keywords uploaded is just half the battle; their position matters, too. The chart below illustrates how click volume relates to ad position. Forty-two percent of all clicks came from ads appearing in position 1 or 2. (5)

image

 

While it’s difficult for small businesses to compete with large retailers, a few simple tricks can boost your success:

Place competitive bids and select the right match type. As the chart below shows, flower-related keywords set to exact match type generated the most impressions and clicks, resulting in the highest CTR. (4)

image

Your ads should clearly mention Valentine’s Day in the title or copy. Call out your unique offerings and services, such as discounts and free or same-day delivery. You can use dynamic insertion in your ad copy or ad title, which typically improves CTR.

Finally, consider utilizing adCenter’s targeting options to your advantage. Here’s how: In 2011 men spent twice as much on Valentine’s gifts as women. (2) Incremental bidding by gender with a bid boost for male shoppers allows you to increase bids automatically and push your ads into higher positions. Brick-and-mortar stores can use radius targeting with a recommended minimum 20-mile reach to help reach local customers.

While these insights are focused on flower shops, the same recommended strategies apply to other industries as well. Whether you sell flowers, jewelry, clothing, or romantic dinners and weekend getaways, keep these essentials in mind:

  • Plan for a short but lucrative window of opportunity and apply sufficient budget.
  • Create separate Valentine’s Day campaigns and include specific keywords for the occasion.
  • Place competitive bids and use all match types.
  • Mention “Valentine’s Day” in your ad title or copy and distinguish your ads through discounts, free or reduced shipping and a clear call to action.
  • Use geographic and demographic targeting to reach your specific audience.

 

Happy Valentine’s Day and thanks for reading!

(1) wikipedia.org

(2) Love is in the Air This Valentine’s Day, According to NRF

(3) Based on data from comScore, Microsoft Advertising Intelligence , Google Trends

(4) adCenter internal data, based on a sample of flower stores, February 2011

(5) AdCenter Position Analysis, February 2011

January 12th 2012 adcenter, advertisers, Keywords

Duplicate Keywords and Normalization in Microsoft Advertising adCenter

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Have you loaded a list of keywords into adCenter only to find that your output sheet has a list of errors for “duplicate” keywords? If you go through your list and see that the keywords are clearly different, adCenter may not have seen it that way. While the queries “the row boat” and “row boat” appear different to you and me, adCenter views these queries as duplicates due to a process called normalization. What is Normalization? Normalization is the process where…(read more)

January 11th 2012 adcenter, advertisers, Keywords

New to PPC Campaign Management? Bookmark This Optimization Quick Reference Guide #ppc #sem #smb #smallbiz

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bombIf you’re a seasoned PPC veteran who’s well aware of the key performance indicators and how to tweak them to achieve the results you want, you probably don’t need to read this post as the information in it is geared towards those new to managing PPC campaigns.

I know when I first started learning the ins an outs of search engine marketing, I was a bit overwhelmed by how many different factors go into whether a campaign is successful or not.  Not only that, it seemed like the information I needed was spread out across different sources with varying levels of complexity in their descriptions.  A campaign that’s bombing isn’t going to get any better unless you know what to look for and what to do once you find it.

With that in mind, I typically post this handy quick reference guide a couple of times each year in the hopes that someone who’s pulling their hair out trying to get up to speed quickly might run across it and find the help they need. Below are some of the most common PPC levers and some suggestions on changes you can make to improve your campaign’s performance.

PROBLEM: Low CTR
•    Test multiple ads
•    Use dynamic text
•    Make ad groups more focused
•    Make ads more relevant (to keywords and landing pages)
•    Adjust match types:
      – Use phrase match instead of exact match
      – Use broad match instead of phrase match
•    Add negative keywords
•    Implement demographic targeting

PROBLEM: High CPC / Low ROI
•    Ensure landing page URLs are current (no broken links)
•    Revise ad copy; make it more concise, mention special offers, use calls to action (e.g. “buy”, “shop”, etc.) 
•    Adjust bids (lower)
•    Match types: bid on broad, phrase, exact
•    Add negative keywords
•    Set daily limit to monthly budget

PROBLEM: Low Traffic
•    Shorter keyword phrases
•    Expand keywords (try Microsoft Advertising Intelligence)
•    Increase bids to improve page position
•    Use broad match
•    Remove or expand geographical targeting

PROBLEM: Low Conversion Rate
•    Update landing pages
•    Bid higher on the keywords that perform the best

PROBLEM: Low Page Position
•    Increase base bid
•    Review keywords and ad copy relevancy
•    Dynamic text in ad title, text, display URL

For more context on the points above, I’d recommend checking out Peter Haubold’s Small Business Essentials Series where he’ll walk you through the entire process from choosing keywords through to reporting and optimization.

As always, use the comments field below  to let us know if there’s anything you’d like us to cover here on the adCenter Blog.

December 29th 2011 adcenter, advertisers, Keywords