The Ad Smackdown: Facebook Vs. Google

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Can Facebook make a commercial for itself without turning people off?

While not every response so far has been a thumbs down, the social site’s messaging certainly appears primed to draw a fierce public drubbing. Yes, it’s relatively new to consumer advertising, but Facebook does have at its disposal the top-flight creative services of agency Wieden+Kennedy.

Facebook’s early stumbles stand in stark contrast to the early ad success of another data-gobbling tech player that initially eschewed marketing: Google.

Facebook declined to comment. But here’s a sampling of ads from each Internet giant, and a look at where their strategies succeed—and fail.

View the ads here:

    

eMarketer Looks at Feel-Good Effects of Real-Time Marketing

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eMarketer has a new report out on a topic near and dear to me, “Real-Time Marketing: Speeding Up the Creative Process” (read more about it in eMarketers’ newsletter article on it). 

The chart below, via GolinHarris, shows this real-time marketing thing may actually move the needle for brands, whichever needle marketers are looking to move.

Emarketer real-time marketing

(image courtesy of eMarketer Inc)

I have a few mentions in the report. Here are excerpts:

When deciding when to pull the trigger on a real-time opportunity, Oreo’s digital agency, 360i, considers three factors, said David Berkowitz, VP Emerging Media:

* Is the moment that is happening brand friendly?

* Are there influencers online and available to extend the message virally?

* Is there an opportunity to ‘surpise and delight’ the consumer?

Then…

“What’s going to define it well is not the Super Bowl. I’m much more curious about what happens on a typical Wednesday. Making social currency part of the brand identity – that is a bigger challenge and bigger opportunity.” …

“The biggest thing we can do to speed up the creative process is generate trust from our clients. Trust and real-time marketing are interwoven.”

It also brings to mind a conversation I just had on Twitter with USA Network’s Jesse Redniss:

May 14th 2013 Marketing, Social Media

Brands Are Giving Precious Ad Real Estate to Tumblr

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Brands are starting to plug Tumblr into paid ads, just like they did with Facebook a few years ago.

In what could be an industry first, Champs Sports may put its Tumblr address in its TV buys during this month’s National Basketball Association’s playoffs. The sports gear outfitter sees the possible move as the next step in using the social blogging site to target high school male athletes; it’s also planning to put Tumblr in digital ads for the first time in the coming weeks.

“So when you see an ad on ESPN.com, for example, you’ll see an easy way to access Tumblr,” said Scott Burton, director of brand marketing for Champs Sports.

Similar examples are bubbling to the surface. New York commuters are noticing stylistic Cole Haan ads inside subway cars with the brand’s Tumblr address and little else—not even the brand’s proprietary URL or a Facebook mention. Calvin Klein stuck a button for the social site on its display ads this spring. And New York events marketer 92Y included its Tumblr address in its summer catalog for the first time.

“Tumblr is great for giving more background story and building awareness not just for an upcoming event, but also other projects,” said Howard Levine, a digital director at 92Y. “We just had Molly Ringwald tweet about something we did on Tumblr. You never know who might pick up your story.”

General Electric has also jumped on the trend, making Tumblr a key destination for its huge tech-minded, content-marketing ambitions with agency partner Group SJR. When asked if Tumblr could have a prominent place in campaign creative, GE’s digital marketing manager, Katrina Craigwell, said, “It’s something we are open to. I think it’s a great direction.”

Of course, there’s data behind these directions. Y Combinator partner Garry Tan made waves last winter when he released a study finding that among 13-to-25-year-olds, 59 percent regularly use Tumblr versus 54 percent regularly using Facebook.

According to comScore, Tumblr drew 37 million unique desktop and mobile visitors in March, up roughly 30 percent over the year-ago period. Tumblr users post memes, GIFs, videos and other content that they discover online or fashion themselves.

Last week, Tumblr announced a mobile ads product (Facebook, for its part, said its popular Instagram mobile app wasn’t ready for paid promos). Erin Dooley, digital content manager at happylucky, which runs Adidas Neo’s social media, predicted youth-focused marketers would take to Tumblr’s mobile ads. “If [young people] are not using a smartphone, they are using an iPad,” Dooley said. And brands are tumbling toward them.

    

May 7th 2013 Facebook, Marketing, Technology

Digital Marketing Makeover – Cooking up an Online Marketing Storm for a Catering Chef

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At Bing Ads we are passionate about helping small businesses find more customers and to help them increase sales. We felt we could help – albeit in a small way- to make small businesses prosper with a project we named the ‘ Digital Marketing Makeover’ . Each month our team of SEO, PPC and Social media experts will offer their time and knowledge to look at the online presence of one small business. The makeover the team put together for TheLateChef is full of transferable tips for other…(read more)

April 30th 2013 Marketing, Social Media

Jenny Craig’s New CMO Dishes on Leading ‘Challenger’ Brand

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Leesa Eichberger last month became cmo of Jenny Craig and now looks to bolster the brand in the healthy eating niche. Eichberger's two-decade marketing resume entails a dozen years in the telecom space, including long stays at Vonage (her most recent gig) and Cingular Wireless.

"They do certainly sound like different categories," she told Adweek. "My philosophy is that marketing is effective when you really understand the consumer. And it doesn't matter what category you are in—whether you are trying to get people to call India or trying to get people to make healthy lifestyle choices."

With strong competition from names like Weight Watchers and Nutrisystem, Eichberger said she's been in a similar marketplace position. "Jenny is a challenger brand, and I was in the same situation with Vonage," the brand exec said. "We cannot solely rely on a giant budget to out-shout our competition … We can break out of the clutter by using really targeted marketing."

More excerpts from an interview with Eichberger:

When you mention targeted marketing, are you speaking to digital, specifically, or to multichannel campaigns in general?
I have a hard time separating any form of advertising anymore. We cannot look at anything in a vacuum. Digital isn't a separate entity. It needs to be part of the whole picture. Digital, social, TV, direct mail, email … they all need to work together.

Facebook tends to be more about real-life relationships compared to Twitter. Is Facebook more effective than Twitter for Jenny Craig because people like to share personal stuff—such as healthy living or dieting—on the former platform more so than the latter?
To me, Jenny is an inherently social brand. Everything we do is about individuals and emotional connections. But yeah, Facebook is a very individual means of people communicating within their network and even with brands. And I think Jenny is a brand that lends itself to that kind of communication. But I believe Twitter can be effective as well—in addition to Instagram and Pinterest. What do people take pictures of? Food. There's a huge opportunity in the social space for our consultants to interact with both individuals and a larger group, educating them on what the brand can do for them.

Is there a social media program in place to teach those consultants best practices?
I cannot talk too much about our future projects. But I do think there is an opportunity for our consultants to interact with consumers. I'll leave it at that … I have a strong belief that our consultants are one of our key differentiators. Whether they talk to consumers directly on Facebook or we have other means of interacting with consumers on Facebook has yet to be determined.

Is there a digital channel where you think the brand could use some work?
There's room for improvement in any marketing plan. I think digital is an area where we can grow. And at some point, I'd like to look at mobile advertising. I have a passion for the mobile space, having spent a good part of my career there. And I think everyone knows that we aren't dealing with one screen anymore.

What's for lunch at Jenny Craig? Do people eat healthier there than other places of employment?
Yeah, we try to walk the talk. One thing about Jenny is that we try to educate people on how to eat. We try to be a long-term solution for healthy living. That's not to say there's not the occasional cheeseburger. That's [actually] part of the Jenny program. It lets you go off the program a couple days a week, and we practice that, too.

    

The Four P’s of SEO : Help for Marketers Getting Started with SEO

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Last night at the IM-NY meeting, I met a small business owner who asked me “how should one get started in SEO?” I love these kinds of questions because they are so open-ended. Obviously I stated that each SEO initiative is going to be unique, and that if anyone wants to sell him a cookie-cutter approach the long term ROI probably won’t be there. Additionally, I feel that the “old school” method of starting with one specific category or service may be the best way to begin to establish relevance and authority required for longer term traffic aspirations. We had a great conversation, but it got me thinking about broader marketing concepts.

Many things have changed in the search engine optimization world over the past 15 or so years. Those of us in the industry often take for granted the decisions required to begin a formal SEO program. However for many business owners and online stakeholders in both small and large organizations, the basic “Four P’s” of marketing cannot be easily translated to search engine optimization. I welcome additional comments below, or criticism from those that disagree.


1. Price

Price is often the first human-nature-dictated factor in business decisions. How can you estimate how much you should spend on SEO if you haven’t ever done it before? One method is getting a bunch of SEO quotes and comparing them mostly based on price. If you couple some marketers’ willingness to believe that SEO can be easily accomplished with some SEO sales teams producing low-cost deliverables (using automated technology with little human strategy and input) this always poses a problem.

Buyer beware! You can probably find someone to work with within your budget, but if they are promising to deliver the same level of service as others at a fraction of the cost you should ask more probing questions. In fact, perhaps the best way to figure this out is more in asking those that are more expensive, since they are likely to be able to comfortably defend the investment recommendation – if they can’t then you should write them off too.

You should also consider potential additional costs. Is it likely that the SEO program will require updates to your Web site? This will be the case nearly 100% of the time, so if you are outsourcing or potentially have difficult code or platform-related circumstances, you should probably budget for that time and effort. No SEO can tell you exactly all the changes that you need to make to your site without fully understanding your environment, so if someone tells you that “it should take no more than 5 hours” without having first discussed your Web site’s technology, this could be a flag.


2. Product

As I mentioned in the introduction, deciding on a product or service to focus on for SEO can be a great way to get started versus trying to boil the ocean. I like to look for the Achilles Heel within your industry, specifically for types of products or services that are not dominated by the primary online competition. If you happen to sell soccer equipment for example, you may wish to start by going for just cleats, shin guards, or even goalie gloves and beginning to build up those products through SEO best practice implementation.

One piece of insight from the Wikipedia page linked above describes that “The marketer must also consider the product mix. Marketers can expand the current product mix by increasing a certain product line’s depth or by increasing the number of product lines.” This is actually a crucial thing from an SEO perspective. Without getting into nerdy details, just keep in mind that you don’t want too many of the same or nearly-same exact products or services being focused on at once. You want to show the search engines that you are trying to provide content that is worthwhile but not repetitive or even worse duplicative.


3. Place

Some reading this may think that this is the simplest of the P’s when describing SEO: Place is the organic search results. Although this is partially correct, looking at Place also refers to an understanding of your overall marketing strategy, and especially the other channels that you are or will be using that can have an effect of SEO. If you are negotiating with an SEO and they haven’t asked you about some of your other tactics to drive traffic or brand awareness, the end deliverable may not include consideration of other activities driving visitors into your purchase funnel.

Understanding the landscape of the search results page is very important as well. If you have found that some or many of your targeted keywords have “different” search results pages including product listings or local results, you have to fully understand how this increases or decreases your opportunity with SEO and local/mobile marketing efforts. The Place that used to be just “10 blue links” has changed and it is highly pertinent that you understand your search engine results pages. (see also: Three easy SEO tests)


4. Promotion

There are many similarities between high level considerations for Promotion and Place, but one way to differentiate them is as follows: Promotions are what you need to do to improve the success of your SEO efforts.  Brand marketing, philanthropy and social responsibility and other forms of PR and evangelism will have an effect on your SEO, and should be a part of any SEO program’s consideration set. Although Google continues to vaguely deny that (non-Google Plus) social media  has any current impact of your SEO results, many studies as well as raw research data shows a strong correlation between high ranking pages and the social signals that they or their brand enjoys. And Bing uses them to help determine search results for some queries.

As a marketer, you have to make sure that whatever means of promotion you are going to use to potentially help your SEO as well as drive its own ROI should be properly targeted! A recent study and infographic by Docstoc shows us that you must understand your consumers’ social behavior before spending money trying to reach Grandpa Wilkins on Facebook.

In conclusion, marketing decision makers in 2013 that are just beginning to delve into SEO should keep one primary directive in mind: don’t get your eyes glazed over by words like algorithm and panda. Stick to your marketing successes in the past and your overall industry knowledge and let it guide you towards including SEO as another piece of the pie.

The post The Four P’s of SEO : Help for Marketers Getting Started with SEO appeared first on Internet Marketing Ninjas Blog.

April 18th 2013 Marketing

For The Best Marketing ROI, Eat Your Veggies

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Your web site design presents two options after marketing it. Invite, browse, and leave. Or, invite and guide to revenue oriented tasks.

Most web sites do the first one. The investment goes into promoting, not the user experience.


Commonly Heard Feedback

Selling user experience and usability services such as audits and user testing is the equivalent of making kids eat their vegetables. You tell them they are good for you but they insist they do not need them. Then, you try to explain with more detail how there are vitamins in carrots and peas and their body requires these nutrients to be strong and healthy. When that still does not convince them, you tell them no ice cream unless they eat at least 5 peas.
Peas
That tactic works because they can hold their nose to gobble up 5 peas and the reward is chocolate ice cream. Kids are not dumb. So why, when presented with the same enticing offer, do companies refuse site reviews?

  1. They don’t see the value in it.
  2. They believe their site is working fine. (And the blame marketing for their problems.)
  3. “We know our uses and don’t need your help.”
  4. They have a vague idea about user experience design and “it doesn’t apply to us.”

Return on Investment

Every excuse for not including usability audits along with an Internet Marketing strategy is tied to ROI. This is a signal to me that the company has no idea what’s really going with their web site property and brand. How could they? They are opting out of understanding user behavior as it relates to their brand or vertical. They do not understand certain segments of potential customers they are turning away because their site is not accessible to special needs users or the millions who wear reading glasses or prescription correction lenses to see at all.
Picture of hands holding puzzle,
Losing all that potential business is worth investing more marketing dollars into fighting Panda and Penguin and buying ads on Facebook? I see this everyday:

  • The site that hid the link to where they generate their revenue.
  • The site that made customers go through steps intended for International sales, only to discover that 90% of their business is in the USA.
  • The sites that simply can’t be used because the text can’t be seen without needing a magnifying glass and adjusting monitors to deal with the zero contrast.
  • All the ecommerce and educational web sites that are closed off for use by people who use screen readers and keystrokes to use web sites.
  • Sites with navigation that drops visitors off a cliff, with no way back.
  • Sites with mystery links. Every site has them. Mystery links are those that, when clicked on, take visitors off-site, to a PDF, or page that is unrelated to what the link label indicated.
  • No calls to action.
  • Distractions that prevent taking any action or simply allowing people the chance to read.
  • No information about the company or what it does on the homepage.
  • No mention of the company name on the homepage or landing pages.
  • The sites don’t display well in mobile devices and there are no plans for doing so.
  • Guidance. Every page is a mystery to be solved by site visitors. And worse, the design is limited as to what visitors it is designed for.
  • Product and category pages are long, confusing and complicated.
  • Ecommerce sites don’t offer help with making good choices, for specific user groups.

And my favorite one of all.

Hiding the gem. The one “big thing” a company wants their visitors to do. The one “really awesome reason” customers will refer a site, praise the brand, and return for more. In other words, most web sites are not designed to be PERSUASIVE once someone lands on a page from a search query or PPC landing page. This is why investing in user experience, usability, customer experience is important to us at Internet Marketing Ninjas. We know our Persuasive Design User Experience services are good for you.

If you eat a few peas, we’ll reward you with a hefty conversions lift.


Image courtesy of  FreeDigitalPhotos.net

The post For The Best Marketing ROI, Eat Your Veggies appeared first on Internet Marketing Ninjas Blog.

April 10th 2013 Design, Marketing, Usability

FTC Warns Nordstrom Over Tweetup Freebies

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[Post by Venkat Balasubramani]

The FTC conducted an investigation on Nordstrom’s marketing and promotion in connection with a “tweetup” held in Boise. Apparently Nordstrom provided free gifts to “influencers”, including $50 gift cards to Nordstrom Rack. [Sadly, I did not receive an invitation to this event.]

The FTC says it was concerned that Nordstrom:

did not tell the social media influencers . . . that, when they posted or wrote about the event, they should disclose they had received gifts for attending.

Nevertheless, it declines to initiate an enforcement action based on a number of factors: (1) the event size; (2) the fact that influencers who posted about the event made appropriate disclosures; and (3) the fact that Nordstrom subsequently revised its social media policy.

Hard to draw much of a conclusion from this, except that the FTC’s watchful eye is always scanning the online landscape. Although the FTC has been active in tackling what it views as problematic endorsements, I’m not aware of an enforcement action involving social media and freebies. It’s worth noting that the FTC has been perfectly clear about what it wants brands to do when they hold these types of events, but for some reason, big brands have been slow to grok this.

Other coverage (and h/t): “FTC Declines to “Rack” up Another Enforcement Action After Reviewing Nordstrom’s “TweetUp” Event

Related posts:

Hyundai Gets a Pass from the FTC on Endorsement Issues, in Part Due to Its Social Media Policy
FTC Dings PR Firm for Fake Reviews — In re Reverb Communications
FTC Drops Investigation of Advertiser Who Gave Gifts to Bloggers
FTC Online Endorsement Guidelines Strike Again – FTC Dings Legacy Learning Over Allegedly Misleading Affiliate Reviews

March 30th 2013 Marketing

Struck Places Easter Eggs in a Location Finder

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Specs
Who From left: Executive creative director Steve Driggs, CEO Daniel Conner and chief operating officer Pauline Ploquin
What Advertising, design and digital agency
Where Salt Lake City headquarters

It’s not easy creating branded content people actually want to engage with. So when Struck launched a new site for Jack in the Box, it put the focus on fun: Visitors opening an interactive zipper see animated .gifs or horoscopes. Easter eggs are hidden in the location finder, and when users search for “China,” “Bermuda Triangle,” “Stonehenge,” “1989,” “Canada” and “Easter Island,” visual surprises pop up. Additional elements will be hidden in other nooks and crannies on the site. Struck, with offices in Los Angeles and Portland, Ore., also works for marketers like DreamWorks, Quaker Oats and the Utah Office of Tourism. 

March 28th 2013 Marketing, Technology, video

Why Google’s Commitment Letter to the FTC Isn’t Commercial Speech (Guest Blog Post)

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By Guest Blogger Josh King

[Eric's introduction: Josh King is Vice President, Business Development & General Counsel at Avvo. Among other ways we work together, he's a fellow board member of Public Participation Project, which is advocating for a federal anti-SLAPP law. Here's a 2012 photo of Josh and me on top of Mt. Si. Josh didn't agree with my blog post over the weekend and submitted this provocative response:]

Google’s settlement of its FTC antitrust investigation was widely viewed as a resounding victory for the search giant. But Eric had a slightly different view, when wrapping up some of the reactions to the settlement: that the commitment letter submitted by Google to the FTC could be considered commercial speech, and thus expose Google to private party litigation based on allegations that it violated the letter’s terms.

As Eric points out, there is some precedent for materials that are not obviously advertising being treated as commercial speech, including Kasky v. Nike. In that case, the California Supreme Court determined that Nike – stung by a series of media reports about labor conditions in the shoemaker’s foreign factories – had engaged in commercial speech when it responded to the allegations by engaging in a public relations campaign.

Because commercial speech is subject to less constitutional protection than ordinary speech, the fact that Nike’s campaign was considered commercial speech left Nike exposed to liability under California’s unfair competition law. Were Google’s commitment letter likewise held to be commercial speech, it could suffer a similar fate.

But here’s the thing: Kasky is dead. Or, rather, undead; it’s going to live on in zombie-like fashion until it gets reversed.

Mixed Messages

The problem with Kasky – which was decided over a decade ago – stems from the court’s struggle to distinguish commercial from non-commercial speech, particularly where communication has multiple purposes. To make this determination in “mixed” cases, the Kasky court used a 3-element test that basically pre-ordained the outcome:

1) That the speaker be a commercial entity;
2) That the communication be intended for a commercial audience; and
3) That the communication contain representations of fact about the commercial entity’s products or services.

This is, to put it mildly, a ridiculous test. Under this formulation, almost anything a commercial entity says about itself in public would qualify as commercial speech. Take, for instance, the New York Times – Tesla kerfuffle from last month. Should Tesla Chairman Elon Musk’s blog post criticizing John Broder’s review of the fancy electric car be treated as commercial speech? After all, it’s Musk speaking for Tesla (a commercial entity), speaking to potential buyers of the car (a commercial audience) in a statement containing representations of fact about the car’s performance.

I’m pretty sure we’d all agree the answer is NO. [Eric's observation: actually, I'm 100% sure that Musk's blog post would be considered advertising if challenged by the FTC, competitors or consumers.]

Since Nike v. Kasky

It’s unfortunate that Kasky did not receive federal court review, as it likely would have been reversed. The U.S. Supreme Court initially granted cert, but then thought better of it; the case was settled shortly thereafter. In the decade since, there have been a number of federal decisions more tightly circumscribing the commercial speech doctrine (most recently 2011’s Sorrell v. IMS Health [blog coverage]). And late last year, the 9th Circuit finally got an opportunity to address the “mixed” issue directly, articulating a different, more limited test than that used in Kasky.

The test set forth by the 9th Circuit in Dex Media v. City of Seattle [blog coverage] takes a multi-step approach to determining “close cases” of commercial speech. The first step is a 3-element test similar to that used by Kasky, but with some significant differences. The factors include:

1) That the communication be in an advertising format;
2) That the communication reference a specific product; and
3) The underlying economic motivation of the speaker.

None of these factors are dispositive, but the combination of all three provides “strong support” for a finding of commercial speech. This represents a much narrower test than that used by the California Supreme Court in Kasky. [Eric's comment: I agree with Josh's analysis. I just don't believe the Dex ruling provides any reliable guidelines for how the next 9th Circuit case will come out.]

What’s more, there’s a second step that must be taken, one that was glossed over by Kasky: even if the threshold commercial speech classification is found, full first amendment protection will still apply if the commercial aspects of the speech are “inextricably intertwined” with otherwise fully-protected speech.

As Applied to Google . . .

Kasky is a reminder that bad facts make bad law. The California Supreme Court faced a massive public relations campaign, waged by a heavily-funded and brand-savvy corporation, that bore many hallmarks of brand advertising. It’s not terribly shocking that they “leaned in” to find that Nike’s speech was commercial. But Google’s commitment letter is a different beast. It’s a single communication, directed at a regulator, and delivered in settlement of an investigatory proceeding. That’s a far cry from the Nike campaign; even under the expansive test set forth in Kasky, it would likely not be considered commercial speech given its provenance and the fact that it was not written directly for a commercial audience.

shutterstock_1020630.jpgAnd under the likelier test it would face, that of Dex Media? A case where the 9th Circuit determined that the Yellow Pages are not commercial speech? Not much chance. It fails both the first and third prongs of the test: the commitment letter is not an advertising format, and Google has no underlying economic motivation in writing it (at least not in the commercial sense; Google’s interest in avoiding a consent decree wouldn’t count). What’s more, even if the letter somehow met that bar, it would likely fail the “inextricably intertwined” test that would await it. The statements made by Google are part and parcel of its defense and commitments made to regulators in settlement of potential litigation. While one could try to parse out the terms of the commitment itself, it’s hard to imagine that it wouldn’t be treated as inextricably intertwined with Google’s protected speech in communicating with a regulator.

Ultimately, Google made a deal with the FTC. If it doesn’t abide by the terms of that deal, the FTC has remedies. However, that doesn’t mean that any competitor gets to turn Google’s commitment into an independent basis to pursue their own commercial claims. Kasky v. Nike is an outlier; beyond what would be unmistakable as advertising, commercial enterprises have first amendment rights, too.

[Photo Credit: Toy Ball // ShutterStock]

March 28th 2013 Marketing