Uber Is Testing In San Diego, Gives A Lift To Tony Hawk

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uber tony hawk

Uber, the mobile car service that’s becoming indispensable (I think I spend more money on Uber than on food), is continuing its geographic expansion by entering “super secret stealth test mode” in San Diego.

“Super secret” means something different for Uber than it does for most people — apparently it involves posting about it on the company blog and then emailing tech press for coverage, similar to its “secret” test in Philadelphia. Oh, and it’s talking about its first San Diego passenger, pro skateboarder Tony Hawk (apictured above).

What the company really means with the secret label is that it’s still figuring the market out, so “we’re going to be tweaking our pricing, fleet, and placement over the next few weeks.” That also means passenger will need to be a little more patient while the app is in test mode.

And Uber says it’s hiring staff for San Diego, specifically a general manager, an operations manager, and a community manager.



May 11th 2012 Mobile

IntoNow Heats up the Hamptons with Big Prizes for ABC’s ‘Revenge’

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Do you dream of living the exclusive life of a Hamptonite? Well, that dream can soon be your reality. ABC and IntoNow from Yahoo! are teaming up for a first-ever, second screen sweepstakes around ABC’s hit prime-time drama, Revenge. One lucky fan will win a get-away for two and live the life of a Grayson for a week, presented by Lexus!

So how do you enter for a chance to win?  Follow these simple steps:

  • Fire-up the IntoNow app on your tablet or smartphone while watching Revenge during the last two episodes airing on ABC on May 16, 2012 and May 23, 2012 (10:00-11:00 p.m., ET.) If you don’t have the app already, you can download IntoNow from Yahoo! for free here for iPhone and iPad devices and here if you have an Android phone.
  • Simply “tag” the show and voilà, you may enter the contest and be one step closer to becoming a socialite!  With just one tap, IntoNow identifies the show you’re watching using its patented audio recognition technology, SoundPrint.
  • While in the app, you can participate in Revenge-themed trivia, engage in real-time conversations with friends and other Revenge fans, and share what you are watching directly to your Facebook or Twitter feeds.

“Devices in the living room are allowing people to engage in TV like never before,” said Adam Cahan, founder of IntoNow and vice president of products at Yahoo!. “Entertainment is social and fans don’t just watch a show passively – they want to talk about it, share their favorite moments, and know what others watching in the show are thinking.  That context opens up powerful opportunities for networks and advertisers by amplifying the brand message from the TV right into the device in their hands.”

This truly interactive companion experience on a prime-time drama is another example of the key role IntoNow and second-screen apps are now playing in TV programming. Earlier this year, ABC partnered with IntoNow for the Republican presidential candidate debate, where viewers engaged with polls, read related news content and discussed the responses.

We already know you keep your mobile device handy in the living room – 80% of you use your tablet while watching TV – so make sure to have yours at hand for the final episodes of Revenge and your chance to experience the Hamptons lifestyle (minus the vengeful subplot.)

May 11th 2012 Android, ipad, iphone, Mobile

Internet Week Brings Together the Brains, the Tech

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Internet Week, a slate of showcases, conferences and workshops around New York City spanning the depth and breadth of the tech industry, kicks off May 14.

The annual gathering this year will include keynotes from such industry notables as Mitchell Baker, chairman of the Mozilla Foundation; Tumblr founder and CEO David Karp; and The New York Times journalist Brian Stelter. Additional speakers include Anomaly creative director Suzana Apelbaum; Hayley Barna, founder and co-CEO of Birchbox; Federated Media executive chairman John Battelle; Mashable founder and CEO Pete Cashmore; Jessica Coen, editor in chief of Jezebel;  Machinima CEO and chairman Allen DeBevoise; Jane Hu, head of programming strategy at YouTube Next Lab; Andrew Madden, Google's head of magazines and news partnerships; and Jonah Peretti, CEO of BuzzFeed.

Beyond the headliners, there are a number of shorter- and longer-term programming options at this year's Internet Week. There's the OMMA Mobile Conference, which will be held all day May 14 at the Internet Week Theater on Mercer Street, the Streaming Media East summit will be held concurrently at the Hilton New York and The Digiday Conference will take place the same day at the W New York. 

Other sessions of note include "the newsstand 2.0," online dating, game design, customer acquisition in emerging markets like China, the digital music industry, business blogging, mobile apps and women in tech.

Internet Week is also home to the CLIO Awards, which will be held from 6:30 to 10:30 p.m. May 15 at the American Museum of Natural History.

Instagram—a company whose acquisition by Facebook made major headlines recently—is partnering with Times Square for Internet Week to spotlight photographers in a first-ever Instagram photo exhibition.

For the full list of sessions and locations, check out the Internet Week calendar



Top 10 Predictions for the Looming Facebook IPO

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The Facebook IPO. Few would argue against the social media giant’s initial public offering being one of the most anticipated and watched debuts of recent history. I’d wager a tidy sum that you’re one of the 845 million reported daily users of Facebook, unless you shun technology or are a card-carrying member of protest groups that claim Facebook is destroying civilization (according to Hitwise, Facebook accounts for a ridiculous 20 percent of all Web pageviews). 

Even if so, if you read the news, it’s nearly impossible to escape the hype surrounding Facebook’s stock market opening. Valuation estimates are high, and speculation is swirling in the final days before we see if the market is ready to hit the “like” button. Here’s a look at some of the potential outcomes of Facebook going public:

1) Facebook will exceed its expected valuation in the first few days of trading. Zuckerberg et al filed IPO docs in February indicating it was seeking to raise $5 billion. With shares reportedly priced between $28 and $35, Facebook’s valuation is now expected to be between $60 billion and $75 billion. But some analysts are predicting the company’s valuation to rise as high as $140 billion

2) The company’s valuation and share prices will tumble after the first week. We saw it in Groupon’s stumble, as well as with Zynga, Pandora and Demand Media. Tech stocks may rise fast but just as quickly can drop off a cliff. In a way, they are as tumultuous as the whole of the technology sphere.

3) Facebook will begin—finally—to maximize mobile ads.  A recent amendment to the company’s S-1 showed that it has experienced a drop in overall ad revenue. Meanwhile, the value of each Google user is $30, compared to Facebook’s paltry $4.39 per person. Why? The ability to use geolocation in the targeting of ads (not to mention that Google's been at this monetization game for a lot longer). Facebook claims an amazing 425 million mobile users, yet the company's only mobile ads are in fact the same as its Sponsored Stories. This is going to have to change. Facebook is hiking ad rates ahead of the IPO, but the social giant—in spite of its mission to keep Facebook from becoming like ad-clogged MySpace—is losing out on a large swath of business by not maximizing mobile.

4) Zuckerberg will continue his acquisition spree. Since its inception in 2005, Facebook has swallowed up competitors and companies with technology that could be assimilated into its model. For example, in 2009 it purchased the social network aggregator FriendFeed; in 2010, it purchased rival network Friendster’s patents. Last year, Facebook made a total of nine acquisitions, including the purchase of location-based service Gowalla and mobile app developer Snaptu. This year, young as it is, has already seen Facebook acquire Instagram for $1 billion, and most recently, social discovery platform Glancee. Depending on Facebook’s stock market success, more such acquisitions could be imminent.

5) Zuckerberg will continue to wear hoodies to all major press events and executive board meetings. If nothing else on this list comes to be, this is at least certain. Whether he’s amending his “I’m CEO, Bitch” business cards is unknown.

6) A bunch more people will delete their Facebook profiles. Deleting Facebook profiles has become the new rebellion. Just like when quitting smoking cigarettes, it’s often helpful to have a catalyst or a set date on which to say goodbye—perhaps an IPO date?

7) Zuckerberg will retain majority control of Facebook, but the company’s corporate culture will change. For example, Facebook has come out in support of the Cyber Intelligence Sharing and Protection Act, which has many Internet entrepreneurs (like Reddit co-founder Alexis Ohanian) boycotting the IPO. A public company has much more to lose by taking such polarizing positions. Much has also been written about how much fun it is to work for Facebook—with Zuckerberg banging gongs to celebrate good ideas, etc.—but as a public entity with shareholders, more attention is going to be paid to profits and professionalism. Zuckerberg has previously been criticized by his own employees for not being a more professional CEO.

8) Facebook will either completely revamp or kill its f-commerce platform. It hasn’t taken off. Many companies would vastly prefer commerce traffic take place on their own websites. A few companies are buying in, but many more big names are not.

9) Facebook and Google will end up in some kind of death match. Facebook doesn’t offer search yet, but it doesn’t mean it won’t look into it—especially when the company finds itself flush with IPO cash. Same goes for streaming video. Google is a mighty contender, thanks especially to its efforts to integrate its various services, but Facebook has the means and audience to give it a run for its money. A symbiosis? Not likely.

10) Facebook will finally create its own ad network. It will likely continue to try to preserve its (relatively) clean website feel by using its ad network to serve targeted ads to Facebook users on other sites. But Google and Facebook compete for ad dollars, and with its own network in place as a competitor to AdSense, it could give Google a run for that money. It’s already been working hard to beef up its analytics


Do you have some predictions of your own? Feel free to leave them in the comments. And remember to share this Facebook story on Facebook, just because it's meta.

 



The Weekly Pulse

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Weekly-Pulse1

We have been talking about Klout a lot lately; first we reported that they launched a mobile app for checking your score on the go, and then we wrote a blog post discussing the popularity of the social service. This week, TechCrunch announced that Klout has released a new, speedier API.

Boston Innovation posted an article about Bettina Hein, CEO at Boston-based Pixability and co-author of the upcoming Video Marketing for Dummies, and some of her video marketing tips. For instance, Hein suggests you shouldn’t set out to make a “viral” video. She says, “Lots of people talk about making viral videos, and they are really setting themselves up for failure.”  Check out the rest of the article to see her tips for success!

Where do you check your email most often? A new report from Direct Marketing News suggests that mobile email will overtake web and desktop email by June. How will you change your email marketing campaigns as a response to this shift?

Do you know how to tell if your site is under optimized? Check out Search Engine Watch’s list of characteristics of websites with too little SEO to find out.

How much of your social media marketing is automated? Jeremiah Owyang of Mashable insists that automated social media marketing could change Facebook; he asserts that this may lead to the invention of alternative social media networks, among many other things. What do you think? What effect do you think automation has on Facebook?

For more competitive intelligence and online marketing news, subscribe to the Pulse, Compete’s monthly newsletter. The Pulse includes the latest industry news, web analytics, market research, Compete PRO education and tips, and much more.

May 6th 2012 Facebook, Mobile, News

Why Offline Stores and Small Businesses Need to Embrace Online Shopping and Build Better Websites

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Post image for Why Offline Stores and Small Businesses Need to Embrace Online Shopping and Build Better Websites

I recently wrote a story How Brick and Mortar Stores Can Use eCommerce to Drive Sales about tips that eCommerce stores can use to drive traffic to their brick and mortar locations. However, what really needs to happen is offline stores and small businesses need to grow up and  stop hiding in the corner from online commerce bogeyman. They need to give up their antiquated who moved my cheese mentality. It’s a fact that consumers’ preference for eCommerce stores will continue to grow, smart phone and tablet shopping will continue to rise, and merchants who don’t recognize this trend will fail. The first will be the small local stores followed by strip mall tenants but, at the end of the day, no one including big box retailers like Best Buy is immune. No one is too big to fail.

So what do small local businesses going to do to need to compete:

offline stores  and small businesses need to grow up and stop hiding in the corner from online commerce bogeyman…

 Make sure your website is mobile friendly. In fact, if you don’t have a mobile website, IMHO you need to make having a mobile website your number 1 priority. You need to do it properly with a one URL implementation strategy. Mobile subdomains and mobile sub folders create more trouble down the road than the time you save at the beginning, so don’t go down that route. If you do you’ll be contacting me–or someone like me–to clean up the mess you inadvertently created because you wanted to save a little time in getting up-to-speed as fast as possible.

Your website has to be more than a 20 page brochure-ware website. You can’t show up to the Indy 500 in a stock, off the floor Toyota Camry and expect to compete or ever win. Be smart. “Find your spike” that makes you stand out from everyone else and embrace it:

Don’t strive to be a balanced, well rounded merchant; embrace your uniqueness and the customers who are looking for it. Studies have shown that people on dating sites who embrace their unique beauty and set themselves apart from what is considered traditionally attractive do much better at finding dates and long term partners.

If your website isn’t important enough for you to pay attention to it, why do you think Google’s ranking algorithm will compute that you deserve to show up in a search engine result… 

Do a content audit on a regular basis. Create as much evergreen content as possible and update evergreen content as needed. Engage in predictive SEO spot and jump on trends. Write, add, build, and create new content on a regular basis. Don’t add content to meet a quota; add content because you have something of value to add to the conversation. If your website isn’t important enough for you to pay attention to it and help it nurture and grow, why do you think Google’s ranking algorithm will magically compute that you deserve to show up in a search engine result … for anything.

Engage in social media … regularly. Social media is a time consuming aspect of marketing. Unfortunately, small businesses can’t afford to ignore it anymore. You don’t need to spend all day on Twitter: look for tools that allow you to spend less time on social media sites and be more effective with the time you do spend.

Don’t get in a position where you are dependent on Google to survive. Diversify your income stream and pipeline for traffic, leads, and customers. While I’m a zero inbox type of person, and creating and sending out email messages fills me with overwhelming level of self loathing, the depths of which you will never understand, I firmly grasp that it’s a necessary evil to survive. It’s simply impossible to make an omelette without breaking a few eggs. Just do it in a way that adds value for your customers and doesn’t clog up their inbox with useless drivel. By building a firm social media fan base, cultivating your customer engagement, and implementing a proactive outbound marketing channel strategy, you will be sending Google the social validation they are looking for, and you’ll be immune to Panda Updates, Penguin updates, or whatever naming structure Google finally gives its algorithm changes.

photo credit: BigStockPhoto/Olly2

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Why Offline Stores and Small Businesses Need to Embrace Online Shopping and Build Better Websites

May 3rd 2012 Mobile, SEO

Acxiom Borrows From Google

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Phil Mui wants to start a revolution. Occupy Insights, it could be called. In this case, the 99 percent are the marketing decision-makers lacking data-crunching chops, and the 1 percent are the 25-year-old analysts those decision-makers employ.

“I think there is a need for a tool that is able to coalesce, bridge together [and] extract insights so that [nontechnical marketers can] very quickly interact with and derive insights without going through a technical guy,” said Mui, who on May 14 joins data processing and marketing technology firm Acxiom as chief product and engineering officer.

Mui knows a thing or two about developing a detailed but user-friendly analytics dashboard. Google Analytics is his baby; he developed the site traffic reporting tool during a seven-year stint there. Since anyone with a website can use the free version of Google Analytics, Mui, a former Google product manager, had to keep it simple while building out the product’s more complex features.

Mui is passionate about making data insights more widely accessible because he’s found that at many big marketing organizations, individual divisions tend to focus on making their own numbers rather than using data to grow a brand’s overall business. Even worse, he said, “almost nobody questions whether focusing on [customer] acquisition is the best thing for the business in the long run.” An overarching insights dashboard for decision makers would change that once it hits the market…whenever that happens.



May 1st 2012 Google, Mobile, Technology

Making Search Ads work for businesses with mobile apps

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Mobile search is a powerful channel for businesses to engage with customers that are searching for them or for their application. Last year, we introduced improvements to click-to-download ads, and for publishers, launched Custom Search Ads for Mobile Apps. Today we’d like to share several new features that will make it even easier for AdWords advertisers to promote, track and monetize their mobile app. For the first time, businesses can use AdWords mobile search ads as a holistic solution to promote, monetize and track their app downloads.

Promote your app using the new Mobile App Extension

All AdWords advertisers will receive the option to use a new Ad Extension – the Mobile App extension; a new way to promote their mobile apps. Not all mobile users searching for a business may know that the business has an app. The Mobile App extension allows advertisers to append a mobile app download link to their search ads. With this extension, advertisers can promote their mobile app to users who may simply be searching for their brand, product or service.

The mobile app extension gives advertisers a new distribution channel for their mobile apps and users a new discovery medium. Beta participants saw a 6% lift in CTR for campaigns using Mobile App extensions, compared to control campaigns.

The new Mobile App Extension found in the “Ad Extensions” tab. Use its new ‘app picker’ function to easily find your company’s app in Google Play Store or iTunes App Store

GrubHub, a web and mobile service that connects diners to restaurants and simplifies online ordering for delivery and pick up, was an early beta tester of the Mobile App extension. In addition to pointing mobile customers searching for food delivery services to their mobile website, they used the mobile app extension to add an additional link to their app download page. Abby Hunt from the GrubHub team explains the importance of reaching customers on mobile: “GrubHub is dedicated to feeding our diners anytime, anywhere – this is why it is important for us to reach our diners on their mobile devices. Hungry people are checking their mobile devices on the way home from work or walking to class, and where they are.”


  


GrubHub was an early tester of the Mobile App extension, allowing hungry customers searching for their business the option of accessing information on their mobile site or app via an ad. 

Enriching click-to-download ads with more useful app information
Advertisers running campaigns solely focused on promoting and driving downloads of their app will benefit from recent changes that add more useful information to their click-to-download ads. Last year, we added mobile app icons next to the text ad. We’ve now incorporated richer information about your mobile app right in the ad unit itself. When a user searches and your click-to-download ad appears, they’ll be able to see image previews, a description of your app, and when applicable, pricing and rating information.

All this new information in the click-to-download ad is automatically drawn from the Google Play Store and iTunes App Store. We hope that customers will benefit from recent changes that make click-to-download ads more engaging and for users searching on Google.

Quicken Loans Inc., the nation’s largest online home lender and a top five retail lender uses click-to-download ads to promote their Mortgage Calculator App. They’ve seen a rapid increase in the number of customer searching for them on mobile. Greg Broda, Paid Search Partner Manager at Quicken Loans explains: “When it came time to promote the new Quicken Loans Mortgage Calculator app, the decision to utilize Google’s mobile click-to-download ad platform was a no-brainer. The placement has allowed us to share the app with a very targeted and engaged group of users.”



Quicken Loans runs click-to-download ads, now complete with app previews and pricing information, that point users to their app download page.

Track Android app downloads through AdWords
Businesses will now be able to track downloads of their Android app from their AdWords campaigns as an AdWords conversion. This means that when a user downloads a mobile app from the Google Play store via a click-to-download ad or a mobile app extension, we will count their download as a conversion. For more information on how to set this up, visit this page.

Monetizing your mobile app with Custom Search Ads for Mobile Apps

We’ve now brought Custom Search Ads to tablet apps via the recent launch of a new AdMob SDK. Tablet and mobile app users will receive ads relevant to what they’re searching for inside an app, and businesses running mobile apps will have a new tool to monetize their content and services.

Mobile apps represent a significant opportunity for businesses to reach their customers, and mobile search is an important channel to reach these customers. We’re looking forward to bringing new products in the coming year that will help businesses grow by promoting, tracking, and monetizing their mobile apps with Google.

Posted by Anurag Agrawal, Product Manager, Mobile Search Ads


May 1st 2012 Mobile

The Impact of the Mobile Shopper

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impact of the mobile shopper whitepaper cover image

This white paper explores the continued evolution of the online shopper and the impact of the mobile shopper.

Currently, consumers conduct 11% of their online shopping on mobile devices. As mobile phones and tablets become more prevalent, consumers will continue to shift their online shopping from PCs to mobile devices.

Included in this whitepaper are some tips and recommendations to help retailers and brands prepare for the shift into m-commerce.

Download the free e-book and learn:

- Where is mobile most used

- What apps are most popular

- What items are most commonly purchased via a mobile device

April 28th 2012 Mobile

Hot Mobile App Snapguide Integrates with Pinterest

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When The New York Times covers your launch, you’re not an average tech startup. When you become the first Apple app to integrate with Pinterest, you solidify that vaunted status. Less than a month old—and with only seven full-time employees (in typical startup fashion)—Snapguide has done both.

The company, which specializes in user-generated how-to content, updated its Apple app on Wednesday with the ability to share to Pinterest. Snapguide founder and CEO Daniel Raffel talked with Adweek about how that happened.

“Basically Pinterest was interested in exploring ways that they could [entice app developers to build somethng that would] enable sharing [via Snapguide]. So one of their engineers came over and spent a couple hours over a weekend working with us in the office, and we basically built this with them,” Raffel said. For users to share to Pinterest through Snapguide, they must have the Pinterest app downloaded to their iOS device.

There’s a natural fit between the two startups, Raffel said, with Snapguide users taking photos and compiling them into tutorials that can serve as content for Pinterest boards—or conceivably the boards themselves. It doesn’t hurt that Pinterest is “neck-and-neck with Twitter” as one of Snapguide’s top third-party referrers, even though the only Pinterest integration before today was a Pinterest button on Snapguide’s website.

Snapguide’s update is noteworthy considering the growing interest among developers in building applications on top of Pinterest’s platform (like has happened with Facebook and Twitter). Why is that such big deal, you ask? Consider that while Instagram built a stellar product, it largely built its user base through Facebook’s and Twitter’s platforms, which allowed users to share their content to the social networks. Then consider Instagram’s $1 billion sale to Facebook.

But Raffel said Snapguilde and Pinterest's partnership may be the start of a major developer outreach, or may be a special case.

It’s not just developers who should keep an eye on Pinterest's approach to app developments. Nathaniel Perez, global head of social media at SapientNitro, said Pinterest is still an experimental channel for most clients, but the app ecosystem that could conceivably grow out of Pinterest's platform would nudge brands toward taking a harder look. Plus, brands could elect to build Pinterest experiences on top of the company's platform, rather than building their own Pinterest boards.

“I think the ability to leverage the content in the context of say an app or website experience or contest becomes really interesting because each of these things can drive back to the originating sources [such as a brand site],” Perez said.

Given the marketer curiosity surrounding Pinterest, it’s no surprise that Raffel was fielding calls from brands within hours of the update being announced on Wednesday and is in talks with “a few publicly traded billion-dollar companies” about marketing opportunities on Snapguide. Snapguide doesn’t run ads within its mobile or web apps, but Raffel said Snapguide was developed as “a natural place for a brand to expand themselves into.”

He continued, “At some point in the near future, we’re going to enable a way for users to browse by topic, and you can imagine a scenario where some topics are sponsored by third parties and the content that exists in those topics could be curated or even created by the sponsor.” Raffel added that Snapguide’s first brand partnership will bow within the next month.

Snapguide could also ease marketers’ concerns that running initiatives on Pinterest would require the brand to constantly monitor content for any possible copyright violations. That’s something that Pinterest sought to clear up in updating its Terms of Service, Acceptable Use Policy and Privacy Policy earlier this month. But Perez said brands still worry about any moderation burdens. Raffel said Snapguide has a proprietary content moderation tool, and Perez said that a brand getting involved with Snapguide as a sponsor of already curated content “could solve a lot of copyright issues.”

While Snapguide is still very much a startup, it’s seen solid success since launching public on March 29. Raffel said its “hundreds of thousands of users” average more than 23 minutes spent in the app with 7.6 million items shared to Facebook thus far and the average how-to guide garnering 400 views.



April 26th 2012 Facebook, Mobile, Technology, Twitter